Hophew Studio respects the privacy of all the visitors/users of its website and ensures that all personal information which you will give us will be dealt with in a strict confidential manner. We act according to the Dutch privacy legislation. This means that:

 

• we clearly state for which purpose we process or use your personal information;

• we restrict collection of personal information to the absolute necessary;

• we ask for your explicit permission in cases which require your permission;

• we take suitable measures to protect your personal information and also demand third parties which act in our behalf to do the same;

• we respect your right to access and inspect, to correct or delete your personal information.

Hophew Studio is responsible for processing your personal information. In this privacy statement we explain which personal data we collect and process and for which purpose we do so. Please read this data privacy statement carefully.

 

The privacy statement was updated on August 20th 2021.

 

We use your personal information:

When you order one of our products then we obtain information from you. This can involve personal information. This information will solely be used to execute your order. We only use and store personal information which you gave us directly from which it is clear that they are given to us to fulfill an order.

 

The following personal information is used for the purposes mentioned in this privacy statement:

 

• Name, address

• Phone number (you will not be required to enter your phone number)

• Invoice address

• Email address

• Payment details

• IP-address

Fulfilling an order

When you order one of our products we will use your personal information to fulfil your order. If necessary for fulfilling or delivery of your order we will provide a third party, only the relevant parts, of your personal information. More information about third parties you will read further on in this privacy statement.

 

Contact form

On our website we offer the possibility to ask questions on a contact form. You can choose for yourself which personal information you give us to answer your question. The information you send us will be stored as long as is needed to answer your question.

 

Newsletter

We also have a newsletter to which everyone can subscribe. You will receive our newsletter with a maximum of one per month. Each newsletter contains visible codes in the links to our website. With these we can monitor how many times our website has been visited form a newsletter. We can not see what you are interested in. We are only interested in general information about the use of our newsletter so we can improve it.

Every newsletter has a link to unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit consent. This means that after signing up on our website you will receive an email asking to confirm your subscription. Only after your confirmation your email address will be added to the list of subscribers.

 

Publication

We do not publish your customer data.

 

Third Parties

If necessary for fulfilling or delivery of your order we will provide a third party, only the relevant parts, of your personal information. These partners are involved in fulfilling your order.

 

** Cookies **

We use cookies solely to identify your computer in order to enable us to personalise your session, making it easy for you to add items to your basket, manage your orders, compile wish lists etc. Most of our cookies are session cookies, i.e. cookies which only last for the duration you are browsing our webpage and which will be deleted from your computer as soon as the browser window has been closed. So-called persistent cookies enable us to recognise your computer when you revisit our webpage. These cookies also help you save time as they render entering your email address over and over again (e.g. when it comes to recurrent orders) unnecessary. If you do not agree with englishmodelrailways.shop cookies you can usually modify your browser setting to decline cookies. Please note: the use of our online shopping basket requires the presence of session cookies.

 

Google Analytics

The American company Google places cookies on our website. We use their Analytics service to get information about how visitors use our website. This enables us to make improvements to our services. Google can, if they are legally obliged to do so, transfer the information to third parties or to third parties operating on their behalf.

 

We have a data processing agreement with Google. We do not allow Google to use or combine the data obtained with Google Analytics for other Google services. The gathered information is anonymized as much as possible. your IP-address is truncated before being transferred to Google’s mainframe. The information gathered is transferred to servers located in the US. Google is member of the Privacy Shield program of the US ministry of commerce. Members of the Privacy Shield have sufficient protection for processing personal information.

 

At Google you can get an extension ("Opt-out Browser Add-on") to install on your browser preventing Google to following you on our and other websites with their Analytics service.

 

Data protection

We have taken suitable physical and electronic, organisational and technical measures to prevent unauthorised access, disclosure, damage or loss of your personal information. The following measures, amongst others, are taken:

 

• access to personal information is only possible with user id and password

• suitable physical and electronic, organisational and technical measures to prevent unauthorised access or disclosure, damage or loss of your personal information.

• any personal information you provide will be SSL encrypted before being transferred to our server.

Retention time

The above personal information is stored as long as needed to fulfil your order, guarantee included. For statistical purposes after this period the information will be stored for at least one year. The data will be erased, unless a law requires to keep the data for a longer period (data about orders must be kept for at least seven years).

 

Third party websites

This privacy statement does not apply to websites of third parties which are connected via links to this website. We cannot guarantee that third parties will safely store and use your personal information. We advise you to read their privacy statements before using their websites.

 

Changes in this privacy statement

We advise you to regularly read this privacy statement as we can change the statement anytime.

 

You have the right to access and correction of your personal information

If you have questions about our privacy policy or queries about access to and change of (or deletion of) your personal information please contact us using the below contact information.

 

You may send us a request for access, change or removal of your personal information. You may also send us a request for data export with data we use with your permission. You may also send us a motivated request to restrict us using your personal information.

 

To prevent abuse we can request you to adequately identify yourself. If your request is about personal information contained in a cookie, please send us a copy of the relevant cookie. Cookies can be found in the settings of your browser. When the personal data are not correct, you may send us a request to change or delete the information.

 

Dutch DPA

Of course we will help you when you have a complaint about processing your personal information. The data protection act gives you the right to file a complaint at the Dutch DPA. To do so you may contact the Dutch DPA.